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Network Operations Engineer

NETWORK OPERATIONS ENGINEER

Mosaic451 is seeking a Network Operations Engineer to be part of an enterprise-level Network Operation team located in Las Vegas. The desired candidate will have experience focused on providing excellent customer service as a Network Operations Engineer supporting both network and systems infrastructure. Our NOC team provides for monitoring, operations and escalation for production environments. Services range from instrumentation and monitoring to TAC escalation for provider environments to full operations, administration and maintenance (OAM).

This position requires shift-work as we run a 24/7 operation. As such, a willingness to be reliable and able to function as part of a 24/7 operations center is required.

RESPONSIBILITIES:

  • Provide network and system support for various clients and for Mosaic451
  • Monitor network and system health and performance
  • Perform installation, maintenance and upgrades on network and systems equipment
  • Respond to tickets and monitoring alerts
  • Troubleshoot and resolve issues to meet or exceed published SLAs
  • Enforce system and network security guidelines and procedures
  • Perform and document operations processes and procedures including installation and testing of system upgrades, failover, and configuration
  • Provide updates and status to tickets and management
  • Hand off or receive open ticket information during shift changes and facilitate knowledge transfer
  • Provide training and guidance to junior engineers
  • Support other engineers and architects with documentation, testing, and implementation of network and system infrastructure
  • Manage change requests: write, test, schedule and execute
  • Attend training and pursue product certifications as required
  • Be part of the 24x7x365 NOC team

MINIMUM REQUIREMENTS:

  • 3-5 years of experience working in a Network Operations Center (NOC) or Technical support center.
  • 3-5 years of experience in customer service-focused job(s) related to information technology
  • 2-4 years of experience administrating Networking environments.
  • 2-4 years of experience administrating Linux operating systems
  • Intermediate understanding of infrastructure monitoring and methodologies
  • Basic to intermediate understanding of networking technology, such as routing (BGP, OSPF, EIGRP), switching (traditional, multipath and fabric), and VPN
  • Basic to intermediate knowledge of firewalls, ability to configure client VPN connection, understanding of rule prescience, NAT and port forwarding.
  • Intermediate understanding of system and network virtualization technologies
  • Strong written and verbal communication skills with focus on client satisfaction
  • Willingness to research and learn new technologies before escalating to senior support engineers
  • Ability to focus on multiple tasks simultaneously
  • Ability to think critically and exhibit strong problem-solving skills

EDUCATION & CERTIFICATION REQUIREMENTS:

  • Associate or Bachelor’s degree in a computer related field
  • At least one networking, systems or security certification
  • Networking examples: CCNA, JNCIA, CCNP
  • Security examples: CISSP, GCIA, GCIH, GPEN, GCFW
  • Systems examples: RHCSA, RHCE
  • U.S. Citizenship

CLEARANCE:

  • Not Required
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